Customer Experience Operations Analyst

Company: VirtualVocations
Location: Jamaica
Posted on: November 10, 2024

Job Description:

A company is looking for a Customer Experience Operations Analyst to support various teams by providing data-driven insights and streamlining operational processes.

Key Responsibilities

Develop and maintain a reporting framework to track customer success metrics
Administer customer success and support tools, ensuring optimal configuration and user adoption
Conduct data analysis to identify trends and improve customer retention strategies

Required Qualifications

3-5 years of experience in customer success, operations, or analytics, preferably in B2B SaaS
Bachelor's degree in Business Administration, Finance, Economics, or a related field
Strong proficiency in data analysis tools, such as SQL and Excel
Experience with Gainsight or Zendesk administration is preferred
Experience with Salesforce or other CRM systems is considered a plus

Keywords: VirtualVocations, East Brunswick , Customer Experience Operations Analyst, Professions , Jamaica, New Jersey

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