Director of Operations
Company: Allied Universal
Location: Newark
Posted on: November 7, 2024
Job Description:
Allied Universal, North America's leading security and facility
services company, provides rewarding careers that give you a sense
of purpose. While working in a dynamic, diverse and inclusive
workplace, you will be part of a team that fuels a culture that
will reflect in our communities and customers we serve. We offer
medical, dental and vision coverage, life insurance, retirement
plan, employee assistance programs, company discounts, perks and
more for most full-time positions!Allied Universal is currently
hiring a Director of Operations (Dir of Ops) to oversee all Account
Managers and on-site scheduled, managed business in a Mega Market
by visiting client sites and ensuring the highest levels of client
satisfaction and Security Professional performance. The successful
Director of Operations will achieve goals and objectives, ensure
the highest level of Security Officer Quality, retain quality
clients by providing excellent customer service, build and retain
profitable business growth and hire and develop strong talent. To
support and ensure success in this role, we provide a
comprehensive, week-long management onboarding course designed to
provide best practices, tools and guidance.RESPONSIBILITIES:
- Set an example as a leader with a management style that
encourages participation and ownership by all, along with a
continuous focus on execution, customer satisfaction, employee
satisfaction and financial management.
- Conduct all business with the highest of ethical and
professional standards while assuring maintaining client bill rates
and overseeing billbacks.
- Develop and maintain strong working relationships with senior
management at all accounts; key region and corporate functions and
counterparts across the organization.
- Oversee all managed business and client relationships.
- Perform daytime client visits and post inspections.
- Negotiate client account renewals.
- Support and execute Performance Management and Talent
Management programs and initiatives for all assigned
personnel.
- Continually reinforce and encourage exemplary service delivery
to all clients, and ensure that all direct and indirect reports do
the same, to assure client satisfaction and retention.
- Maintain confidentiality of all information and data.
- Keep records and prepare accurate and timely feedback / reports
as required.QUALIFICATIONS:
- Bachelor's degree or related field.
- Minimum of 5 (five) years of general management experience in a
service industry.
- Excellent interpersonal and communication skills, including
highly effective written and oral delivery.
- Dedication to high quality customer service delivery and
integrity through proven client and customer relationships.
- Strategic thinker with financial acumen to grow the business
while maintaining and retaining current business.
- Proven track record of excellence in service and financial
management (awards, top rankings, etc.) using consultative client
engagement.
- Ability to establish and maintain effective working
relationships with senior leadership, peers, subordinates, internal
resources and clients.
- Proven track record of developing and engaging people to
achieve superior results. Passionate about coaching and
development.
- Proven success in hiring the best talent and effectively
managing team performance.
- Ability to deal with internal and external customers and to
ensure compliance with fair employment practices and perform
employee investigations.PREFERRED QUALIFICATIONS:
- Contract or proprietary security services experience.Key
Competencies: integrity, problem solving, conflict management, time
management, customer focus, timely decision making, motivating and
directing others, drive for results.BENEFITS:
- Company issued laptop and cell phone.
- Medical, dental, vision, basic life, AD&D, and disability
insurance.
- Enrollment in our company's matching 401(k) or Supplemental
Income Plan, subject to eligibility requirements.
- Eight paid holidays annually, five sick days, and four personal
days.
- Vacation time offered at an accrual rate of 3.08 hours
biweekly. Unused vacation is only paid out where required by
law.Allied Universal is an Equal Opportunity Employer. All
qualified applicants will receive consideration for employment
without regard to race/ethnicity, age, color, religion, sex, sexual
orientation, gender identity, national origin, genetic information,
disability, protected veteran status or relationship/association
with a protected veteran, or any other basis or characteristic
protected by law.
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Keywords: Allied Universal, East Brunswick , Director of Operations, Executive , Newark, New Jersey
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