Senior Customer Experience Manager

Company: VirtualVocations
Location: Paterson
Posted on: November 6, 2024

Job Description:

A company is looking for a Sr. Manager of Customer Experience to enhance and automate customer support capabilities.

Key Responsibilities

Develop automated processes to scale customer experience support globally
Identify strategies to improve response time and product satisfaction metrics
Oversee the development of data streams to analyze customer behaviors and sentiments

Required Qualifications

5-10 years of experience managing high-performing customer experience teams, preferably in health tech
Experience with off-shore resources and automation for operational efficiency
Understanding of hardware and software products used independently and together
Experience with cross-functional collaboration for customer feedback and satisfaction
Comfortable working during EST and PST time zones

Keywords: VirtualVocations, East Brunswick , Senior Customer Experience Manager, Executive , Paterson, New Jersey

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